Amazon Customer Service

Amazon.com, Inc., is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.[5] It is considered one of the Big Five American technology companies; the other four are Alphabet (parent company of Google), Apple, Meta (parent company of Facebook), and Microsoft.

Who We Are

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalised recommendations, Prime, Fulfilment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon.

Raising the bar on customer experience

Our world-class CRM systems and self-service solutions are used by millions of customers each day on our websites, apps, and through our digital products, such as Kindle, Echo, and Alexa.

Customer service roles encompass a wide range of skills, from technology and product development to customer support via phone, email, or chat. Our customer service team interacts with customers in 16 languages from more than 130 locations around the globe, as well as remotely from home.